14 天撤回

首次购买任一套餐或加购包后 14 天内，你可以撤回并获得退款，无需说明理由。由于你已要求我们立即开始服务，退款金额将扣除已使用部分：

退款 = 实付金额 × (1 − 已使用比例)，已使用比例取「已用录音时长 ÷ 该笔购买包含的时长」与「已用 AI 点 ÷ 该笔购买包含的点数」中较大者。

例：购买标准套餐 €12.99（40 小时 / 20,000 点），第 5 天撤回，已用 8 小时、2,000 点。已使用比例 = max(20%, 10%) = 20%，退款 €10.39。额度已全部用完的，服务视为已完全履行，不再退款。

14 天之后

• 订阅可随时取消，取消后当期结束时停止续费，当期内可继续使用；已开始的计费周期不按比例退款。
• 加购包在 14 天后不予退款。
• 忘记取消而被自动续费、且续费后尚未使用新周期额度的，可在续费后 7 天内联系我们全额退还该次续费。
• 因我们原因导致付费功能长时间无法使用的，我们会按受影响时间给予额度补偿或按比例退款。

如何申请

请用注册邮箱发送邮件至 hello@kinoscholar.com，注明「退款申请」和购买日期；也可以使用任何明确表达撤回意愿的方式。我们会在收到申请后 14 天内处理，退回至原付款方式。退款后对应额度将被收回。

银行卡退款通常 5–10 个工作日到账。

如对扣款有疑问，请先联系我们，通常能比向发卡行发起争议更快解决。

14-day cancellation

Within 14 days of first buying any plan or top-up you can cancel and get a refund without giving a reason. Because you asked us to start the service immediately, the refund is reduced by the part you have used:

Refund = amount paid × (1 − share used), where the share used is the larger of "recording time used ÷ recording time included in that purchase" and "AI credits used ÷ AI credits included in that purchase".

Example: you buy Standard for €12.99 (40 h / 20,000 credits) and cancel on day 5 having used 8 h and 2,000 credits. Share used = max(20%, 10%) = 20%, so the refund is €10.39. If the whole quota has been used, the service is fully performed and no refund is due.

After 14 days

• You can cancel a subscription at any time; it stops at the end of the current period and you keep access until then. Periods that have started are not refunded pro rata.
• Top-ups are not refundable after 14 days.
• If you forgot to cancel and have not used any quota from the renewed period, contact us within 7 days of the renewal for a full refund of that renewal.
• If paid features are unavailable for an extended time because of us, we give a quota credit or a proportionate refund for the time affected.

How to ask

Email hello@kinoscholar.com from your account email with "Refund request" and the purchase date, or tell us in any other clear way that you want to cancel. We process requests within 14 days and refund to the original payment method; the corresponding quota is removed.

Card refunds usually arrive within 5–10 working days.

If you have a question about a charge, please contact us first — it is usually faster than a dispute with your card issuer.